RETURNS AND REFUNDS POLICY

Returns and Refunds Policy

At Corazón Santo, we strive to provide a clear, fair, and satisfactory shopping experience. Below, you will find all the information regarding our returns and refunds policies.

Timeframe for Requesting a Return

You can request a return within 30 days after receiving your order.

Eligibility Requirements

For a return to be accepted, the product must meet the following criteria:

Be in the same condition as when it was received
Not have been used or show signs of wear
Retain its original packaging
Be in suitable condition for resale

Corazón Santo reserves the right to reject returns that do not meet these conditions.

Return Process

To initiate a return request, you must contact our team by email, providing the following information:

Order number
Reason for return

Contact email:
contacto@corazonsanto.com

Once the request is received, our team will evaluate the case and provide the corresponding instructions.
Products sent without a prior return request will not be accepted.

Return Shipping Costs

The shipping costs associated with the return are the responsibility of the customer.
In cases of error on the part of Corazón Santo or a defective product, the return costs will be covered by the store.

Refunds

Once the returned product is received and inspected, we will proceed to process the refund.
The refund will be issued using the same payment method used for the original purchase.
The time it takes for the refund to be credited may vary depending on the banking institution or payment provider.

Non-Refundable Items

Returns and refunds are not accepted in the following cases:

Products purchased on sale or clearance

Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us as soon as possible, indicating the order number and, if necessary, providing evidence (photos or videos) for a proper evaluation of the case.